Website terms and conditions of use


These Terms and Conditions of Use outline the rules you must observe when accessing or using the functionalities of the websites of Grupo Wish Administradora de Hotéis Ltda. (“Grupo Wish”, “Site”), listed below:

  • https://www.grupowish.com.br/
  • https://www.wishhotels.com.br/
  • https://www.prodigyhotels.com.br/
  • https://www.linxhotels.com.br/
  • https://www.marupiarahotel.com.br/


As a condition for accessing and using the exclusive features of the site, you declare that you are over 18 (eighteen) years of age and that you have read this document and the Privacy Policy in full and carefully, being fully aware and thus freely agreeing to the terms stipulated herein.


By browsing the website and using its features, you accept and agree to the Terms and Conditions of Use in effect on the date of your access.


1. RESPONSIBILITIES OF THE WISH GROUP

1.1. The website and its features are presented to you as is, and may undergo constant improvements and updates. The Wish Group is committed to:

  • a) Preserve its functionality, with unbroken links and using a layout that facilitates usability and navigation, whenever possible;
  • b) Display the functionalities in a clear, complete, precise, and sufficient manner so that there is an exact understanding of the operations performed; and
  • c) To protect, using the available state of the art, the data collected by the functionalities provided.


1.2. The Wish Group makes every effort to maintain the continuous and permanent availability of the website. However, occasional temporary unavailability may occur due to necessary maintenance or even due to force majeure events, such as natural disasters, failures in communication systems and internet access, or actions by third parties beyond its control and responsibility.

  • 1.2.1. If this occurs, the Wish Group will do everything in its power to restore access to the site as quickly as possible, within the technical limitations of our services and third-party services on which we depend to remain online.
  • 1.2.2. The Wish Group reserves the right to change the established rules and criteria, the type of services provided, the companies responsible for their intermediation, and anything else it deems necessary for the proper functioning of the website.


1.3. You have no right to demand the availability of the Wish Group, nor can you claim compensation or damages if the site remains offline, regardless of the reason.


1.4. The Wish Group is not responsible for:

  • 1.4.1. For any problems, bugs, glitches or malfunctions that occur on your devices and equipment and that result directly or indirectly from the regular use of the website.
  • 1.4.2. For any direct or indirect damage caused by third-party events, such as, but not limited to, hacker attacks, system failures, server failures, or internet connection failures, including actions by software that may, in any way, damage your physical or logical assets or your connection as a result of accessing, using, or browsing the website, as well as the transfer of data, files, images, texts, audios, or videos contained therein.
  • 1.4.3. By browsing external links that may be available on the website, it is your responsibility to read the Terms and Conditions of Use and Privacy Policy of the third-party service accessed.
  • 1.4.4. By verifying, controlling, approving or guaranteeing the suitability or accuracy of the information or data made available in such links, we are not, therefore, responsible for losses, damages or harm incurred by visiting such sites, it being your responsibility to verify the reliability of the information and data displayed there before making any decision or taking any action.


2. YOUR RESPONSIBILITIES

2.1. You are responsible for and agree to:

  • 2.1.1. Use the site fairly and ethically, respecting the terms and conditions governing its use and purpose.
  • 2.1.2. Provide correct, complete, and up-to-date registration and payment information, as well as a contact channel that the Wish Group can use to ensure the proper provision of services. If at any time it is found that you have provided false or inaccurate information, the Wish Group reserves the right to suspend or cancel your Access Account, without prejudice to taking any other measures it deems appropriate.
  • 2.1.3. Maintain the confidentiality of your Access Account data, especially your login and password, in relation to third parties and use it individually and non-transferably, not making your password or any authentication mechanism available, disclosing or sharing it with anyone, including on Platforms offered by third parties. If you suspect that the confidentiality of your password has been violated, you must change or update it as soon as possible or contact the available customer service channels.
  • 2.1.4. Acknowledge that all accesses and operations performed after successful digital authentication are interpreted as being your indisputable responsibility, including those resulting from misuse or disclosure of this information to third parties.
  • 2.1.5. Ensure your anti-spam systems, similar filters, or message redirection settings are adjusted so that they do not interfere with receiving communications and materials from the Wish Group. No excuse will be accepted if you have not had access to any email or electronic message due to the aforementioned resources.
  • 2.1.6. Respect all intellectual property rights owned by the Wish Group, including all rights relating to third parties that may be, or have been, available there in any way.
  • 2.1.7. Do not access the site's programming areas, its database, source code, or any other data set available in the environment.
  • 2.1.8. Do not perform or allow reverse engineering, nor translate, decompile, copy, modify, reproduce, rent, sublicense, publish, disclose, transmit, lend, distribute or otherwise inappropriately dispose of the site's functionalities.
  • 2.1.9. Do not use software to automate access to the website, as well as software for mining or automated data collection of any type or kind, in addition to any other software not specified here that acts in a similar manner.


2.2. In the event of damage to the site or to third parties, you are responsible and agree to bear all obligations to indemnify the injured party, including those arising from acts committed through your Access Account, assuming the passive role in any legal action or administrative procedure and requesting exclusion from the Wish Group, bearing all related expenses and procedural costs, leaving it free from losses and burdens.


2.3. The Wish Group reserves the right to refuse to grant, suspend, or cancel your Access Account if you use the site fraudulently, violate or attempt to violate these Terms and Conditions of Use, the Privacy Policy, or any other right of the Wish Group.


3. Customer Service Channels

3.1. Our Customer Service Channels are listed below:

  • (I) Contact Us: https://www.grupowish.com.br
  • (II) Customer Service Center: 0800 600 8088 or reservas@grupowish.com
  • (III) Official Social Networks: @grupowish and Grupo Wish
  • (IV) Whistleblowing Channel: http://canalconfidencial.grupowish.com
  • a) COMMUNICATION FROM THE WISH GROUP WITH YOU


3.2. The Wish Group may use all communication channels provided and authorized by you, in their various forms, including but not limited to sending emails, phone calls, sending SMS messages, or any other form of instant electronic messaging.


3.3. You are solely responsible for receiving communications and notifications; therefore, it is essential that you always provide correct and accurate information and keep it updated.


4. PROTECTION OF YOUR PERSONAL DATA

4.1. The Wish Group has its own document, called the Privacy Policy, which governs the treatment of data collected on the website, and is an integral and inseparable part of these Terms and Conditions of Use.


5. COPYRIGHT AND INTELLECTUAL PROPERTY

5.1. The commercial use of the expression “Wish Group”, or words similar to it but with different spelling, as trademarks, company names or domain names, as well as the content of the website screens, computer programs, databases, networks and their files, are owned by or licensed to the Wish Group and are protected by international intellectual property laws and treaties, including, but not limited to, Federal Laws 9.609/98, 9.610/98, 9.279/96 and 10.406/2002.


5.2. No element found on the site may be copied, reproduced, modified, re-edited, uploaded, altered, transmitted or distributed in any way or form, in whole or in part, without the prior express authorization of the Wish Group.


5.3. By accessing the website, you declare that you will respect all intellectual property rights of the Wish Group, including, but not limited to, computer programs, copyrights and industrial property rights over trademarks, logos, patents, domain names, company names and industrial designs, eventually filed or registered in the name of the Wish Group, as well as all rights relating to third parties that may be, or have been, in any way available on the website, and your infringement may result in the blocking of your Access Account at the discretion of the Wish Group, in addition to subjecting you to the payment of compensation for losses and damages judicially determined.


6. MODIFICATIONS TO THESE TERMS AND CONDITIONS OF USE

6.1. These Terms and Conditions of Use are subject to constant improvement and enhancement. Therefore, the Wish Group reserves the right to modify them at any time, according to its purpose or convenience, as well as for legal compliance with any law or regulation that has equivalent legal force, and it is your responsibility to check them whenever you access the website.


6.2. If updates are made to this document, the Wish Group will notify you using the tools available on the website.


6.3. Tolerance of any eventual non-compliance with any provision in these Terms and Conditions of Use shall not constitute a novation of the obligations stipulated herein, nor shall it prevent or inhibit the enforceability of the same at any time.


6.4. If any provision of these Terms and Conditions of Use is deemed inapplicable or ineffective, the remainder of the document shall continue in force, without the need for a declaratory judicial measure.


7. GENERAL PROVISIONS

7.1. In the event of any discrepancies between the provisions of the Terms and Conditions of Use, the Privacy Policy, or any other document on the website, the provisions of the more specific rule shall prevail.


7.2. You are responsible for providing the necessary means to browse the website, including possessing the appropriate equipment for access, as well as contracting a telecommunications service provider to provide an internet connection.


7.3. You acknowledge that all communication carried out by email, electronic message or SMS (to the addresses provided in your registration) is also valid, effective and sufficient for the dissemination of any matter relating to the services provided by the Wish Group, as well as the conditions of its provision or any other matter addressed therein, except for expressly different provisions set forth in the Terms of Use.


7.4. All records and data storage performed on the website will be carried out and cataloged based on Brasília's official time.


7.5. These Terms and Conditions of Use shall be interpreted in accordance with Brazilian law, in the Portuguese language, and the Court of the District of São Paulo shall have exclusive jurisdiction to settle any dispute or controversy involving this document, unless otherwise specifically provided for by applicable law regarding personal, territorial or functional jurisdiction.


8. GLOSSARY

For the purposes of this document, the following definitions apply:

Anti-Spam: A system that prevents unwanted correspondence, such as mass advertising, by blocking messages or moving them to a specific folder.

Bugs: Used when some logical flaw prevents the execution of some operation on the website.

Account Number: Credentials required to use or access the site's exclusive features.

Glitches: Used to describe an unexpected malfunction that prevents the intended operation from functioning properly on the website.

Layout: The overall look, design, and flow of a website.

Link: Terminology for internet addresses.